Answers about ordering, international shipping, customs, and returns.

Supported Markets

The store currently ships to the markets below. Markets marked New have been added most recently.

 

Frequently Asked Questions

Ordering

How do I place an order?

Log into your account first, then browse the store, add items to your cart, and check out. You’ll get an email confirmation with your order number as soon as the order is placed.

Is there an order limit or minimum?

Some programs cap quantities per person or per item so everyone gets a fair share. If a limit applies, you’ll see it on the product page or at checkout.

Can I change or cancel my order after placing it?

We move fast, so orders can’t always be changed once submitted. Contact us at support@amazonleostore.com right away with your order number, and we’ll do what we can before it ships.

Access & Eligibility

Who can shop this store?

This store is limited to eligible participants in the program. If you’re eligible and can’t get in, reach out and we’ll check your access.

How do I sign in?

You can access your account by heading over to our login page and entering your credentials.

I can’t log in or forgot my password.

Use the “forgot password” link on the sign-in screen, or if you sign in with SSO, use your normal work login. Still stuck? Send a note to support@amazonleostore.com.

Shipping & Customs

How long will my order take?

Orders are typically processed within 2–3 business days, then transit time depends on your destination and the shipping method selected at checkout. International orders can take longer when they pass through customs.

How do I track my order?

Once your order ships, you’ll get a confirmation email with a tracking link. Tracking may take a day to show movement.

How does customs treatment work for international orders?

Customs treatment depends on your order value and destination country. Each country has different thresholds:

• Some countries (Brazil, India, Argentina) assess duties from the first dollar
• Higher-value orders (approximately $800+ for US exports) may require additional filing or formal customs entry
• Destination country thresholds vary

We monitor these requirements and route your order accordingly. If your order needs special handling, we will contact you.

Which countries require a tax ID for customs clearance?

Four countries require the recipient’s tax ID on the package for customs clearance:

• Mexico
• Brazil
• Argentina
• India

When you place an order to these countries, you will be prompted to enter the required tax ID at checkout.

Should I ship to my home address or my Amazon office?

We strongly recommend shipping to your personal address rather than an Amazon office. Shipments sent to Amazon offices can trigger additional compliance requirements and may delay delivery. We will remind you of this recommendation at checkout.

What is the difference between individual orders and bulk shipments?

This store is designed for individual, B2C eCommerce orders. Bulk or B2B shipments follow different rules based on:

• Total order value
• Shipping method
• Importer-of-record requirements

Orders above a certain value may require a separate process. For large event shipments, we work with logistics partners to set up importer-of-record (IOR) arrangements to ensure smooth import/export.

Order value & duties

When will I be charged customs duties?

Customs duties depend on your destination country:

• Brazil, India, and Argentina assess duties from the first dollar
• Other countries have higher thresholds before duties apply
• Orders valued at approximately $800+ (US export side) may require formal customs entry

Will I know about additional fees before I complete my order?

Yes. At checkout, we will display estimated duties and taxes based on your destination country and order value. Final charges may vary based on customs assessment.

Bulk orders & events

Can I place a bulk order for a large event?

Bulk orders above a certain value require a separate process. Contact [team/email] to arrange bulk shipments. We will work with logistics partners to set up proper importer-of-record arrangements for your event.

Why do bulk shipments have different requirements?

Bulk or B2B shipments follow different customs and compliance rules than individual orders. The requirements vary based on total value and shipping method. Amazon will not serve as the importer of record for bulk shipments.

Sizing & products

How do I find my size?

Each apparel product page includes a size chart with measurements. If you’re between sizes, we generally recommend sizing up for a relaxed fit.

What are items made of?

Materials and fabric content are listed on each product page under the description. Reach out if you need more detail for a specific item.

How do I care for my items?

Follow the care label on the garment. As a rule: wash cold, inside out, and avoid high heat on printed or embroidered pieces to keep them looking new.

An item is out of stock — will it come back?

Some items restock, and some are limited runs. Where a restock is planned, the product page will say so. Contact us if you’d like to be notified.

Returns & exchanges

What is your return policy?

Unworn, unwashed items in original condition can typically be returned within 30 days of delivery. Personalized and final-sale items are excluded.

How do I start a return or exchange?

To start a return, you can log in to your account page and select the order or contact us at support@amazonleostore.com.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

You can always contact us for any return questions at support@amazonleostore.com.

My item arrived damaged, defective, or wrong.

Please inspect your order upon receipt and contact us at support@amazonleostore.com within 7 days of delivery with your order number and a photo immediately if the item is defective, damaged, or if you receive the wrong item, so that we can make it right with a replacement or refund. 

When will I get my refund?

Once we receive and inspect your return, refunds are issued to the original payment method and usually post within 5–10 business days.